Lifelong transformation partnership
Transformation in Life and Pensions is about balance between faultless continuity, lifelong intricacy and ever-escalating complexity.
And that means you need a unique kind of partnership with a unique kind of partner.
One with the domain expertise needed to interpret rapid and complex regulatory shifts into nuanced, sustainable cloud-native technology responses.
One whose business model depends on your long term success while also driving towards autonomy and independence.
One specialized in refining long term transformational goals into a sustainable sequence of high-value wins.
What our partnership looks like
Lumera is built on partnership. It’s in our blood, our operating model and our technology.
We’re driving our customers forwards together – individually, and as a whole industry.
Through the Lumera Alliance, we bring customers together to guide the development of the platform – to help the whole Life and Pensions industry advance towards agility, efficiency and effectiveness together.
That means you get dedicated strategic and technical guidance to translate business objectives and legal requirements into new operational processes and technology capabilities.
But because our policy administration platform is standardized, it also means every customer benefits from every improvement.
Partnership is a continuous process of collaboration and feedback that drives iterations within our offering.
Incremental changes with short-term value
Better business outcomes
Collaboration to meet your most pressing needs
Cloud-based, self-service independence and agility
Solving the complex problems together
Discover the Lumera Alliance
Lumera Alliance is the keystone of our partnership commitment to you. It’s the governance structure that shapes how we work with customers and turns our philosophy of partnership into active collaboration and development.
Customer Specific Forums
Our Customer Specific Forums are where we meet with customers one on one. It’s how we get to understand their needs and improve our offering.
- Personalized, regular and customer focused
- Together we align on issues and opportunities
- These inform the Joint Collaboration Projects
Joint Customer Forums
This is our opportunity to engage with multiple customers at once, and an opportunity for them to engage with each other. It’s how we stayed plugged in to wider industry needs.
- Regular forums to discuss specific problems and needs
- Industry and product focused, e.g Operational Forum and Standardized Committee
- These inform the Joint Collaboration Projects
The Standardization Committee
The Standardization Committee is one of our joint customer forums that guides the development of standardized and efficient functions, products and processes.
- Prioritizes development projects
- Engages with forums that feed the projects
- Help us deliver standardized compliance
- Keep us accountable to the industry
Joint Collaboration Projects
Our customers guide us towards Joint Collaboration Projects – specific solutions and processes that support regulatory changes, competitive pressures and new customer demands.
- Collaboration between customers and Lumera
- Result in direct development of solution
- Overseen by the Standardization Committee
- Always have an end date with goals
How we can help you
Our customers represent the entire range of companies in the Life and Pensions industry. They are all looking to streamline their administration and recognize the benefits of using an industry-standard system by replacing multiple bespoke legacy systems.
We helped AMF pass on €30m in annual saving to their customers.
How our business service outsourcing manages a complex defined benefit plan.
How our transformational policy administration environment digitalized an insurance services business supporting 4.1 million blue-collar workers.
How we helped an underdog become upper hand and enable them to embrace the fourth industrialisation.
How we can help transform Nordea’s fragmented system, built on decades of dispersed and broad customer offerings, to a unified environment for better efficiency.
How we helped Nordnet become more agile by building the foundation for their Nordic pension and insurance offering, so they could focus on excellent digital customer experiences.
How we in partnership with Future Core Cloud, will help PP Pension migrate to Lumeras’s policy administration platform using our cloud-based offering.
How we helped one of Scandinavia’s leading life insurance companies transform their policy administration by modernizing core IT infrastructure and improving operational efficiency.
How Lumera became the core digitalization platform that transformed Sweden’s fastest growing life insurance company.
How we created a unified environment to help Swedbank consolidate administration between their services – including insurance policies, a countrywide Savings bank and an Internet bank.
How we helped Folksam with innovative test automation which provides future-proof quality and security.
A tailor-made plan
Want to see how our approach could work for you?
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