Adding the power of AI and automation

Insights | Blog Post
14.12.2022

A word from our CEO

With just a few days remaining of 2022, I want to share a few remarks on the past year and reflect on the most recent Lumera highlights.

2022 has brought severe challenges to the world stage with ongoing disruption from rising inflation, energy crisis and overwhelming political unrest. Businesses in various industries have been pressed to adjust their operations and business models at levels not seen for decades. Fortunately, the pandemic seems to be over, at least in the form we knew it, and we hope for more upbeat signals for next year.

Recently, we had the privilege to enter into an agreement with HAYAH Insurance Company to provide their next-generation, AI-powered insurance solution. HAYAH, the first fully digitalized insurer in the Middle East, is adopting a range of Lumera technologies to build a comprehensive insurance platform. I speak for everyone when I say we look forward to a continued close collaboration to further enhance their digital insurance leadership.

Adding the power of AI and automation across core business operations holds great promise for insurers, in their quest to facilitate digital customer interaction and optimize operational efficiency. To visualize this, we produced an instructional video where you can take part of use cases where AI creates the best outcomes.

We are also pleased to announce an innovative dashboard concept, which allows our users to work in a more data-driven fashion. The all-new Lumera Dashboard provides an overview of key data and quick access to relevant sections in the system related to the data. Read more about Lumera Dashboard and Life and Pensions data visualization here.

Migrating data to a modern platform, designed for digital customer interactions and cost-efficient administration, can be a complex and challenging exercise. Therefore, we asked European Life and Pensions providers to share their most important lessons from data migration. In this video, you can take part of five key lessons we learned.

An up-to-date topic this year is Gamification, which is the process of applying game thinking and game mechanics into nongame environments. Gamification can help enhance the customer experience and entice people to commit to life insurance and pensions, including younger generations.

At Lumera, we have been experimenting with visualizations of geographic propensity-based market analyses to segment and understand customer data. In this recent article, you will learn more on how to expose meaningful customer segments.

Last but not least, we look forward to attending the ABI’s Annual Conference in London, February 21, 2023, where we will present our tech foundation for the UK Life and Pensions sector and guide the participants through the core pillars of Lumera’s Prudent Revolution.

Finally, Lumera would like to thank you for the confidence you have shown in us this past year. We extend our very best wishes for a wonderful holiday season and a prosperous new year.

Mats Lillienberg, CEO, Lumera

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