The result of Lumera Pulse survey – Open insurance

Insights | Blog Post
16.06.2021

Open business models based on APIs have transformed many industries for some years now, enabling new business models and enhanced customer experience. The move towards openness and data sharing seems to be a trend that is here to stay and the exchange of data through open APIs has also started to arise in the insurance sector. 

In times of changing customer behavior and new technologies, insurance companies need to adapt and be agile, connect to relatively complex ecosystems and exchange information with a large set of partners. In addition, the insurance companies need to interact with customers in a variety of digital channels.

We wanted to check the pulse of the industry and explore how insurers can unlock new business value to better serve customers through Open insurance. Lumera Pulse survey was sent to 1 500 recipients working in the Life & Pensions industry in the Nordics. Below we present the result of the survey.

1. Which is the most important benefit of Open insurance?
The most important benefit of Open insurance is Innovative customer propositions (37 %). Secondly comes Operations improvements (28 %) followed by New distributions models (25 %) and New Partnerships (8 %). The least important benefit is Extra revenue sources (2 %).

2. What is the biggest challenge of Open insurance?
The biggest challenge of Open insurance is a Slow-moving industry with fast-paced customers (40 %). Secondly comes Heavy regulation (27 %), followed by Risks of sharing data (24 %). The smallest challenge is Easy for customers to move elsewhere (9 %).

3. What is the best integration strategy for insurers?
The best integration strategy for insurers is Implement an API platform (43 %). Secondly comes Engage with third parties (22 %), followed by Adopt a cloud-first approach (21 %). The least best strategy is Decouple technology architectures (14 %).

4. Open banking has already come a long way. What valuable lessons can be learned by the insurance industry?
The most valuable lesson is that Business models will change (55 %), followed by Digital technologies will exhilarate data flows (46 %). The least valuable lesson is that Customer expectations will soar (27 %).

5. Have you started to adopt Open insurance?
39 % have started to adopt Open insurance. 39 % have not. 22 % don’t know.

Conclusion
In the future, insurance companies will have to operate outside the boundaries of the insurance industry, as we know it today. They must also be willing to tap into data that can be found in other nearby ecosystems. According to the survey, the most important benefit of Open insurance is innovative customer propositions. Therefore, processing a vast amount of data with new technology like AI, cloud and big data means that insurance companies can serve customers with more relevant information and more personalized products.

In times of changing customer behavior, insurance companies need to adapt and be agile. However, operating in a slow-moving industry with fast-paced customers is a big challenge, according to the survey. Even though Open insurance can unlock an enormous innovation potential, it also gives rise to other challenges such as heavy regulation and risks of sharing data, which can lead to broader consumer protection issues.

Our conclusion is that it’s evident that the exchange of data through open APIs has started to arise in the insurance sector. 39 % of the participants have started to adopt Open insurance. For those who have not, the best integration strategy, according to the survey, is to implement an API platform, start to engage with third parties and adopt a cloud-first approach.

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